Lone Star Tool - Information

DISTRIBUTOR OF
PROFESSIONAL TOOLS & EQUIPMENT
** INDUSTRIAL ** SPECIAL AUTOMOTIVE ** HYDRAULIC **
* SINCE 1956 *

(800) 345-7398
(817) 545-5995
FAX (817) 306-0365

Your Complete Satisfaction is our TOP PRIORITY !

	OUR GOALS:	TOP QUALITY PRODUCTS	"USER FRIENDLY" *SERVICE*
	OUR GOALS:	PRICE VALUE	CUSTOMER CONVENIENCE


	OUR PROMISE:	GIVE 100% EFFORT IN EVERYTHING WE DO TO INSURE YOU *RECEIVE* YOUR ORDER PROMPTLY, ACCURATELY AND IN GOOD CONDITION..... THE FIRST TIME AND EVERY TIME !

OUR COMMITMENT:

CUSTOMER SATISFACTION !!


CALL 1-800-345-7398 TO ORDER (OR TO RECEIVE A FREE MASTER CATALOG!)		ALL STOCKED ITEM ORDERS PLACED BY 3:00 PM CST ARE SHIPPED SAME DAY !!

	ORDERING INFORMATION
	Resale business / Jobbers are invited to open a convenient charge account.
	Orders may be charged to open account or shipped C.O.D. (Carrier collection fee added).
	Call 1-800-345-7398 to order (8:00am-6:00pm CST / Monday-Friday). Or fax order anytime to 1-817-306-0365.
	$10 minimum order for shipping (no minimum for counter pick up).
	Local sales tax will be charged for in state customers unless copy of tax exemption is on file.
	Price break discounts are offered based on quanity of each item ordered.

	SHIPPING INFORMATION
	FREIGHT FREE on UPSable orders over $300 & under 70 lbs. Truck items are plus freight.
	SAME DAY SHIPPING is guaranteed for stocked item orders placed by 3:00pm CST.
	Stocked item orders are shipped from Ft Worth, Texas (Via UPS whenever possible).
	Selected non-stocked items are drop shipped direct from the manufacturer.

	BILLING INFORMATION
	Payment terms are NET 30 DAYS from invoice date.
	No monthly statements are issued. Invoices are mailed daily on date of shipment.

	"NO HASSLE" BENEFITS
"NO HASSLE" RETURNS POLICY:
	Items purchased from Lone Star Tool Co. will be accepted for credit or refund based on the following: a) Items are in original resellable condition and original packaging. b) Items are in current price list. c) If original invoice number is provided original full price will be credited. If invoice number is not available credit will be issued at the lowest quantity break price.
	Ship returns to us prepaid or call 1-800-345-7398 and we'll handle everything. We will offer to arrange for pick up and will issue a UPS return control #. Pick up fee will be waived if return is due to damage, defect or our error.
	We do not charge restocking fees for returns of stocked items. Non-stocked items may be charged a minimum 10% restocking fee if manufacturer imposes a return fee.

"NO HASSLE" DAMAGE / SHORTAGE CLAIMS POLICY:
	If you will immediately notify us of damage/shortage and keep the original shipping carton, we will handle all carrier freight claims. Replacement items will be shipped to you immediately.

"NO HASSLE" DEFECTIVE / WARRANTY CLAIMS POLICY:
	All American made products distributed by Lone Star Tool Co. are lifetime guaranteed against defects in material and workmanship (normal wear & tear, use & abuse excepted). All imported products (noted in catalog) are warranted for 12 months. We will repair or replace any items determined to be defective.